Technology

Cstore sold me a MacBook Pro with a non-working battery and did not want to change to another

Welcome. On February 27 this year, against the background of all the famous events, he bought a new MacBook Pro 16 i7 2019 in the Cstore store.

In May, I finally unpacked it and noticed that the laptop did not turn on. When you connect the charger, it turned on, but it turned out that the device does not run on battery power, but only from the network.

In fact, when I opened the box, I got a faulty laptop. Moreover, it was released in December 2020.

As soon as it turned out that the computer was not working properly, I tried to resolve the issue with Apple. After half an hour of various manipulations, the issue was not resolved. So I turned to Cstore to exchange for a similar laptop, but already in working order.

Employees initially refused to make the exchange because more than 15 days had passed (and in fact 3 months) since the purchase. I wrote a claim requesting a quality check. The company’s lawyer said that according to the law, they can only take on warranty repairs.

I clarified that I was initially sold a faulty device, and I can easily prove it. The 15-day law does not work in this situation.

In the end I was told that we went to a meeting, the laptop was taken away for inspection for 20 days. According to the seller, such cases have already occurred: if the computer is in storage for a long time, it dies battery or controller.

Surprisingly, I was sold such a device. They should probably have a regulation that the laptop should be in the N-time warehouse, and then it will deform the battery. That is, somehow this moment must be monitored so that the buyer does not go for such goods.

It turned out that there is no such regulation, and I was actually sold a non-working device, obviously knowing (or assuming). I do not know yet what decision to make. But if I am denied a replacement, I will try to seek the truth in court.

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Welcome. On February 27 this year, against the background of all the famous events, he bought a new MacBook Pro 16 i7 2019 in the Cstore store. In May, I finally unpacked it and noticed that the laptop did not turn on. When you connect the charger, it turned on, but it turned out that the device does not run on battery power, but only from the network. In fact, when opening the box …

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